Blar i SINTEF Open på forfatter "Law, Effie Lai-Chong"
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Effects of prior experience, gender, and age on trust in a banking chatbot with(out) breakdown and repair
Law, Effie Lai-Chong; van As, Nena; Følstad, Asbjørn (Chapter, 2023)Trust is an attitudinal construct that can be sensitive to prior experience, gender, and age. In our study, we explored how trust in a banking chatbot might be shaped by these user characteristics. Statistical analysis of ... -
Future directions for chatbot research: an interdisciplinary research agenda
Følstad, Asbjørn; Araujo, Theo; Law, Effie Lai-Chong; Brandtzæg, Petter Bae; Papadopoulos, Symeon; Reis, Lea; Baez, Marcos; Laban, Guy; McAllister, Patrick; Ischen, Carolin; Wald, Rebecca; Catania, Fabio; Meyer von Wolff, Raphael; Hobert, Sebastian; Luger, Ewa (Peer reviewed; Journal article, 2021)Chatbots are increasingly becoming important gateways to digital services and information—taken up within domains such as customer service, health, education, and work support. However, there is only limited knowledge ...